Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We’ve compiled answers to the most common questions to help make your shopping experience with Harpers Wardrobe as seamless as possible. If you don’t find the answer you’re looking for, feel free to reach out to us.

1. How do I place an order?

Placing an order is easy! Browse our collections, add your favorite items to the cart, and proceed to checkout. Enter your shipping and payment details, and you’re all set! You’ll receive an email confirmation once your order is placed.

2. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay
  • Klarna (where available)

3. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United Kingdom, with no minimum spend required. For international orders, shipping charges may apply and will be calculated at checkout.

4. How long does delivery take?

  • UK Orders: Standard delivery takes 4-7 business days.
  • International Orders: Delivery typically takes 7-14 business days, depending on the destination.

You’ll receive a tracking number via email to keep an eye on your package.

5. Can I track my order?

Absolutely! Once your order is shipped, we’ll send you a tracking number so you can monitor its journey. If you haven’t received it, please check your spam folder or contact us for assistance.

6. What is your return policy?

We accept returns within 30 days of delivery, provided the item is:

  • Unworn and unused
  • In its original condition with tags and packaging intact

For detailed return instructions, visit our Return and Refund Policy page.

7. How do I initiate a return or exchange?

To initiate a return or exchange:

  1. Email us at support@harperswardrobe-uk.com with your order number and reason for return.
  2. Our team will provide instructions and a return shipping label.

8. Can I cancel my order?

Orders can be canceled within 1 hour of placement. If you need to cancel, contact us immediately at support@harperswardrobe-uk.com.

9. What should I do if my order is damaged or incorrect?

We’re sorry for the inconvenience! Please contact us within 48 hours of receiving your order with photos of the damage or incorrect item, and we’ll resolve it promptly.

10. How can I contact customer service?

Our friendly team is here to help:

  • 📧 Email: support@harperswardrobe-uk.com
  • 📞 Phone: +44 7887299395

We aim to respond within 24-48 hours.

Still Have Questions?

If you didn’t find what you’re looking for, feel free to reach out. We’re always here to help!